Shlomit AmichiJul 1, 20105 minThe challenges of managing a distributed knowledge management service center systemA knowledge management service center system is a tool that serves organization workers that provide customers service. It can serve...
Anat BielskyMay 1, 20104 minEvaluation and assessment of knowledge management software in support centersThe knowledge support center software is an important tool for providing customers with a quality, professional, quick and reliable...
Dr. Moria LevyJun 1, 20095 minKnowledge Management in Service CentersThe phone rings incessantly in customer service. Dozens to hundreds of representatives try to provide answers to customers on the other...