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Service Knowledgebases

Reading time:

4

minutes

27/10/24

Distilling Insights: Rules for Extracting Meaningful Knowledge from Experience

By:

Meirav Barsadeh

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Reading time:

4

minutes

29/09/24

Embracing the Challenge: An Agile Approach to Knowledge Management System Migration in Service Centers

By:

Shiri Atzmon

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4

minutes

02/08/24

Seamless Service: The Game-Changing Impact of Unified Knowledge Management

By:

Lior Cohen

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Reading time:

2

minutes

30/09/21

Re-aligning your service knowledge management system

By:

Sagit Salmon

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Reading time:

3

minutes

31/03/20

Knowledge Management in a financial institution’s call center's database during times of crisis

By:

Rimona farkash baruch

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Reading time:

2

minutes

31/12/19

Optimizing Knowledge items

By:

Meirav Barsadeh

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Reading time:

2

minutes

31/07/18

Enhancing organizational literacy

By:

Tzvika Amit

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Reading time:

2

minutes

31/03/18

Linguistic Simplification

By:

Rom Global

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Reading time:

3

minutes

28/02/18

Headless CMS

By:

Rom Global

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Reading time:

2

minutes

31/08/17

Immediate Knowledge

By:

Rona Feldman

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Reading time:

3

minutes

31/10/15

Service Centers in crises and emergencies

By:

Dana Neuman- Rotem

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3

minutes

31/05/14

The power to change: switching a Knowledge Management system

By:

Sagit Salmon

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Reading time:

4

minutes

31/03/14

The future of Knowledge Management is here- a new approach to Knowledge management

By:

Keren Harel

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4

minutes

31/12/12

Knowledge Directories for client service: not only call centers

By:

Keren Harel

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Reading time:

3

minutes

30/09/12

Converting a content community

By:

Sagit Salmon

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3

minutes

30/04/12

Central and Distributional: forming information directory crews

By:

Sagit Salmon

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3

minutes

31/03/12

Dictionaries

By:

Anat Bielsky

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4

minutes

31/01/12

Templates

By:

Hagay Kalev

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Reading time:

4

minutes

31/05/11

"The Other Side" - Effective Knowledge Management Through the Eyes of the Knowledge Recipient

By:

Hagay Kalev

Publication date:

Reading time:

3

minutes

31/03/11

Converting Knowledge Items - Quantity vs. Quality

By:

Galit Lieber

Publication date:

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