Content Manager

In charge of managing the content of a designated knowledge base, serving customers, employees or other stakeholders. 

Roles:

• Identifying new knowledge to be managed, and the best way to organize it within the knowledge base.

• Creating new content and maintaining the existing content, keeping it up-to-date.

• Ensuring content quality.

• Measuring knowledge base usage and effectiveness

• Possibly developing content guidelines that outline the organization's standard

• Possibly managing a team of content editors.