As technology continues to offer more and better opportunities, knowledge turns out to be one of the more critical assets of any organization, and knowledge management- a key factor to its success.
What is Knowledge Management?
Knowledge Retention: Capturing experts’ knowledge, turning it from tacit to explicit, and from individual’s ownership to organizational assets*
Communities of Practice: Hybrid (virtual&physical) communities aimed at improving knowledge flow between people, and offering opportunities for knowledge co-creation
Smart Documents’ Composition: Structuring the way procedures, SOPs, and other important documentation is written, making the content easy to address, understand, and implement*
Applyed Genrative AI: Integrating Generative AI into the daily routine maximizing both human and machine advantages and redesigning the knowledge work.
Service Knowledge Management: Designing and running large service support knowledge bases, enabling real time finding answers to any request
Lessons Learned: a holistic solution for effectively and efficiently debriefing, managing a lessons’ knowledge base, and embedding the knowledge learned in the organizational environment, thus serving ongoing improvement and strive for excellence*.
Typical Knowledge Management solutions may include:
*Note: Unique methodologies or methods developed by ROM Knowledgeware.
What is Knowledge Management?
A management field aimed at driving business goals, handling its risks, creating a competitive advantage, and leveraging the organization for innovation - All this, while relying on the organization's knowledge.
Includes solutions for effectively retaining, structuring, sharing, and creating the organizational knowledge.
Despite the fact that Peter Drucker first introduced the concept in the late 1960s, the field gained significant momentum in the 21st century, as knowledge became a critical component in the success of organizations and a central differentiating factor in the competitive market. Nowadays, KM solutions are restructured maximizing Human-AI Augmentation.
Today, in addition to the human component, it also relies on artificial intelligence technologies in general, and Generative AI in particular.