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2Know Newsletter

News

Innovative Creativity- Book Review

Summaries of books from all over the world in the field of knowledge management.

Innovative Creativity: Creating with Innovation in Mind  is a book written by two friends,  Dr. Alex Bennet  & Dr. Arthur Shelley , with...

Meet SLM models – the small revolution in language AI

We are witnessing a fascinating technological revolution led by Generative AI tools. This groundbreaking technology promises to fundamentally change the world of knowledge work, streamlining daily processes and enhancing efficiency in every aspect of knowledge-based activities.
Intelligent implementation of creative artificial intelligence in organizational work processes opens the door to significant cost savings and is an engine of growth and innovation.

SLMs: Efficient AI for NLP. Fewer parameters than LLMs. Fast, specialized, cost-effective. Empowers small businesses.

How establishing a knowledge management system improved service at the call center

Organizations should document significant knowledge to prevent loss, but extensive systems can overwhelm employees. Improving search literacy with tools, search tips, content organization, and expert consultations can help. Investing in these aids enhances efficiency, knowledge management, and employee empowerment.

Implementing a knowledge management system at the customer service center is pivotal for delivering exceptional customer service and...

Articles

Introducing a streamlined approach to knowledge management

This paper presents a simplified yet comprehensive strategy, offering fresh perspectives for effectively managing organizational knowledge- Link

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KiSure- Securing Organizational Continuity and Success, Capturing the Tacit Knowledge

KiSure- Securing Organizational Continuity and Success, Capturing the Tacit Knowledge- Video


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International Conference on Technology and Innovation

International Conference on Technology and Innovation

August 15-16, 2024 in Tokyo, Japan

Link

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knowledge management in sales and customer support

A blog discussing knowledge management mainly related to topics of sales and customer support- Link

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April News

We continue our annual celebration, marking 25 years of KM activities at ROM. As a part of these festivities, we are delighted to share a new KM game challenge bi-monthly, inviting all to participate and win prizes. Everyone who successfully solves the challenge will receive a copy of one of Alex & David Bennet's books. Additionally, we will conduct a lottery; the winner will be awarded a $100 Amazon book coupon and a personal consultancy hour with Dr. Moria Levy. Please follow this link for our April challenge- Link

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