
2Know Newsletter
News
What is a procedure map, and why should we use it?
Disclosure: This article was written with the assistance of CLAUDE, an artificial intelligence tool by Anthropic Introduction Knowledge...
The Difference Between Workflows and Insights: A Deep Dive into Knowledge Management
Knowledge management is a complex and multifaceted field that includes, among other things, two important concepts: workflows, i.e. work...
Articles
April News 2025
In the upcoming KMGN Knowledge Session this May, we will be joined by Knowledge Management peers from across Africa, who will share their unique experiences and insights from Knowledge Management Week 2024 as implemented in their respective contexts. The session will take place on May 22nd at 12:00 PM UTC. Registration details will be shared shortly.
As Easter and Passover approach, we extend our warmest wishes to all our readers for a joyful holiday season, filled with renewal, growth, and the spirit of spring.

Case Study: Anahit Gasparyan-Central Bank of Armenia - Video
This month, we’re pleased to share a compelling Knowledge Management story featuring Anahit Gasparyan, Learning and Knowledge Manager at the Central Bank of Armenia. Watch here

The AI-Powered Citizen Revolution: How Every Employee Is Becoming A Technology Creator
In Bernard Marr's article, Tom Davenport explores the 'AI-powered citizen revolution,' highlighting how AI democratizes technology, empowering employees to innovate, create solutions, and enhance business agility while transforming broader aspects of life. Read here

KMI - Blog
Explore thought-provoking insights on topics that matter to the Knowledge Management community- Read here

APQC and KM Dublin Summit - conferences
As always, the annual APQC conference will take place in Texas on April 9-10. Details and registration - Here
For the second year, the KM Dublin Summit will take place in Dublin, Ireland, on June 23-24. This community-driven, collaborative conference fosters knowledge sharing and engagement. Details and registration - Here
