“Knowledge management software and services providers are embracing a fresh wave of technological innovation. It’s necessary because—among customers and employees—there is a heightened expectation that the right information will be delivered to the right people at the right time.”
The article unveils the latest compilation of significant companies in the knowledge management products and services sector for 2020. Upon scrutinizing the list of 100 companies, it becomes apparent that these entities can be categorized based on several product and service classifications.
The ensuing statistics illustrate the distribution of companies across different categories, represented in percentages:
This list mirrors the trajectory of organizations' increasing investments in 2020. There's a discernible shift towards focused and real-time information consumption, heightened utilization of BI and analytics tools, intelligent content management, and AI and cognitive computing integration. This trend has persisted for several years, evidenced by the notable presence of companies dedicated to developing these solutions, collectively constituting 38% of all listed entities.
Additionally, two other significant investment areas emerge. Firstly, the realm of work processes and automation, accounting for 10%, reflects a trend that has been evolving for several years. Secondly, cloud services, comprising 20%, signify a developing trend in most organizations, expected to gain further traction in the foreseeable future.
Conversely, in the minority, companies specializing in text analysis and language processing (3%) and machine learning (2%) appear on the list. These areas may potentially contract in the future or become assimilated as part of broader solutions.
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