Knowledge Retention Don't let your team's hard-earned wisdom slip away! Our knowledge retention service captures and preserves your organization's collective expertise, ensuring that valuable insights remain accessible and transferrable within your ranks. We bridge the knowledge gap that often arises from employee turnover, enabling you to retain and transfer critical knowledge effectively. Empower your future by learning from the past. Our service helps you build upon previous successes and avoid repeating past mistakes by retaining the valuable knowledge gained through experience. Knowledge is power, and our service maximizes your intellectual capital by preventing the loss of invaluable expertise. Invest in knowledge continuity with our comprehensive approach to knowledge retention. We safeguard your organization's long-term success by ensuring that your team's collective wisdom is preserved and readily available, fostering a culture of continuous learning and growth. ROM developed KiSure™, a unique methodology to address Knowledge Retention. KiSure™ is a short (typically 3 months) and focused process, by which an expert tacit knowledge is documented, arranged and organized for best utilization by other employees. Articles To all services

Knowledge Management Services Strategy Situation assessment and strategic planning regarding organization knowledge; Multi-year and detailed planning Consulting Utilizing ROM expertise to assist the organization in leading all aspects of knowledge management projects; Teaming with local firms in managing knowledge management projects Turn-key and Ongoing projects ROM manages and executes knowledge management projects, delivering an operating result Education ROM provides knowledge management general and specific courses ROM experts cover all aspects of organizational's Knowledge Management projects Key Knowledge Management services: Applied Generative AI Our Service Change Management Our Service Knowledge Retention Our Service Lessons Learned Our Service SOPs and Guidelines accessibility Our Service Service Knowledge Our Service To the complete list of ROM’s knowledge Management Services >

Service Knowledge Our service empowers your service center for flawless customer interactions. We build, upgrade, and maintain robust, well-organized databases, putting knowledge at operators' fingertips for quick, accurate, and professional responses. With our solutions, operators gain confidence, equipped to provide first-rate service every time. Invest in customer satisfaction by upgrading your service center's foundation with our comprehensive database solutions, ensuring a seamless journey that increases loyalty. ROM specializes in establishing, upgrading, and managing service centers' databases to ensure each operator provides a quick, accurate, and professional response. Articles To all services

SOPs and Guidelines accessibility Procedures (SPOs) and guidelines, ostensibly, are often perceived as cumbersome documents that employees tend to avoid reading or consulting before making decisions or taking actions. However, in reality, procedures constitute one of the most valuable knowledge repositories within an organization - combining mandatory regulatory guidelines with accumulated professional insights. ROM leads the way in offering innovative methodologies for procedure writing, based on "smart document" principles. These documents are characterized by interactivity, user-friendly structure, and the integration of visual elements to enhance understanding and usability. In service organizations, we break down procedures into accessible knowledge items, significantly facilitating their understanding and implementation. For other organizations, we introduce documents with a concept map and knowledge nuggets, visually presenting the essence of the processes, enhancing navigation, comprehension, and application. The documents are structured to allow easy navigation to specific sections and back to the general map when needed, potentially integrating with other relevant information sources. The documents are written with the end-user in mind, both in terms of the documents’ structure (content organization) and phrasing, aiming to turn complex information more accessible. ROM successfully transforms the vital codified knowledge of organizational procedures and guidelines into a meaningful, accessible, and efficient resource, tailored to the needs of modern users. Articles To all services

Lessons Learned Struggling to turn experiences into actionable insights? Leverage our Lesson Learned service with the AAR methodology to help you learn from successes and failures, improving future performance. Don't let valuable lessons slip away! Our lesson learned service captures, analyzes, and applies learnings for continuous improvement, ensuring your team extracts valuable knowledge from every experience, driving better results. Turn hindsight into foresight by empowering your team to learn from the past and optimize future strategies. Gain the AAR advantage with our structured approach to learning from experience, maximizing the value of every project. ROM developed a holistic approach to learning based on organizational activities and events. The related methodology is based on 1) Debriefing 2) Managing the lessons 3) Embedding these lessons in the organizational environment. Articles To all services

2Know Newsletter News Why Should You Lead Anyone? - Book Review The book " Why Should You Lead Anyone? " by Rob Goffee and Gareth Jones, 2006, presents a distinctive approach to leadership that doesn't... Read Article Immersive Storytelling What is storytelling? Storytelling is a form of communication that dates back to the dawn of mankind that will exist in the farthest... Read Article Headless CMS Anyone who has ever managed content in a network or organization gradually realizes the importance of reaching the knowledge consumer... Read Article Micro Interaction Design While attractive and enticing leads clients to our app or site, extraordinary design and arrangement of interactions and... Read Article Articles Previous Newsletters Printed Version Subscribe 2018 March

April News Previous Item Next Item We continue our annual celebration, marking 25 years of KM activities at ROM. As a part of these festivities, we are delighted to share a new KM game challenge bi-monthly, inviting all to participate and win prizes. Everyone who successfully solves the challenge will receive a copy of one of Alex & David Bennet's books. Additionally, we will conduct a lottery; the winner will be awarded a $100 Amazon book coupon and a personal consultancy hour with Dr. Moria Levy. Please follow this link for our April challenge- Link

2Know Newsletter News Microsoft 365 Copilot Microsoft 365 Copilot is an AI-based tool integrated into Microsoft 365 applications. Leveraging the advanced capabilities of ChatGPT-4... Read Article INside INnovation - Book Review Inside Innovation: A Closer Look from Within is a collection of essays by Allex Bennet and Rajat Baisya, slated for publication in late... Read Article ChatGPT Enterprise ChatGPT Enterprise is a robust new OpenAI assistant, crafted explicitly for business applications. It enhances ChatGPT's conversational... Read Article Zoom AI During the COVID pandemic, Zoom made significant strides in the global market. Four years later, the company is enhancing the... Read Article Articles International Conference on Knowledge Management Studies International Conference on Knowledge Management Studies ICKMS February 12-13, 2024 in London, United Kingdom Link A collection of lessons learned case studies A remarkable collection of lessons learned case studies of CALL (Center for Army Lessons Learned): Link December News KMGN has opened registration for its 2024 course, "Leveraging the value creation of tacit knowledge", which will begin this coming February. Details and registration can be found at Link ROM Global has launched a new service focused on the application of Generative AI in organizations. Our goal is to enhance knowledge work in a smart, straightforward, and responsible manner. Organizations are welcome to get in touch with us to explore whether and how this service can benefit them. KM consultants interested in becoming our business partners for this and other KM services are encouraged to contact us at: moria@kmrom.com . Blog - a balanced and diverse view on KM Although hosted on a technology-focused website, this source offers a balanced and diverse view on KM, presented in a clear and easily digestible manner- Link Previous Newsletters Printed Version Subscribe 2023 December

2Know Newsletter News Beyond Digital Transformation: The Role of Knowledge and Collaboration in Organizational Growth Knowledge and Collaboration: The Two Engines of Organizational Growth in Industry 5.0" - A call to action for KMers and business leaders. Read Article What can you find where everyone looks for everything, pt. 2 I have been serving as an editor at Hebrew Wikipedia since 2008. My job includes giving lectures and tutorials on writing for Wikipedia.... Read Article Redefining Knowledge Management: Adding an Emotional Component to the Formal Definition For many years the KM society held an interesting debate about the definition of knowledge management. In the first decade, people didn't... Read Article Virtual Hackathon with Innovative Spices I think people like the idea of a hackathon because it sounds innovative. For the same reason- organizations are in favor. Planning a... Read Article Why Digital Transformations Fail - Book Review The book 'Why Digital Transformations Fail: The Surprising Disciplines of How to Take Off and Stay Ahead' was written in 2021 by Tony... Read Article KMGN's HacKMthon 2022: Collaborating and Co-creating to Achieve New Learnings and Define Direction for Future Projects For nearly six months, we have planned this HacKMthon- a new yearly peak event of Knowledge Management Global Network , collaborating and... Read Article Hackathons: from challenges to solutions Written with Zvia Hen It's September again, autumn has arrived, and with the new year right around the corner comes a general sense of... Read Article Revamping Knowledge Management Practice It also happens to us—knowledge management practitioners. We want the best for the organizations we serve, and invest massive efforts-... Read Article Articles Previous Newsletters Printed Version Subscribe 2022 October

To our Chinese colleagues- Join a lecture "ISO 30401 in a strategic business view" on the July 28th Previous Item Next Item To our Chinese colleagues: On July 28th, Dr. Moria Levy, in collaboration with MentoringCo, will be giving a lecture titled "ISO 30401 in a strategic business view." The session will be conducted in English with Chinese translation. For more details, please contact: moria@kmrom.com .

Change management course Register & pay by credit card Register and pay by bank transfer Previous Course Next Course Objectives After course completion the students will have the skills to: Develop a Customized Change Management Toolbox: Equip students with the skills to design their own toolbox tailored to facilitate effective organizational change management. Create Strategic Implementation Plans: Enable students to formulate comprehensive work plans to implement change initiatives successfully. Differentiate tools and strategies to address the unique needs of various stakeholders at each stage of the implementation process. Description Unlock the secrets to successful change management with our comprehensive course. Gain a structured understanding of methodologies and proven methods that empower organizations to navigate change seamlessly. In this course, students will embark on a journey to craft their own personalized toolbox, filled with diverse methods, best practices, and essential tools to initiate, execute, and conclude change management initiatives effectively. Additionally, you'll explore a systematic approach to developing strategic work plans tailored to your organization's unique needs. Dive deep into understanding key stakeholders, defining clear objectives, overcoming potential barriers, identifying critical success factors, and harnessing available channels. By the end of this course, you'll be equipped with the expertise to drive successful change within your organization. Duration 6 academic hours Coming soon Course Starting Dates Cost - Prerequisites Project management in organizations. The course will cover the following topics: The Change Management Challenge: Explore the dynamic landscape of change management and understand its complexities. Initiating Change Effectively: Dive into renowned methodologies such as Kotter and Lewin, alongside other essential tools, to kickstart change initiatives. Navigating the Change Journey: Master the art of managing change through proven frameworks like Nudge, ADKAR, Switch, and more. Celebrating Success Moments: Learn how to recognize and celebrate milestones, fostering a positive organizational change culture. Crafting a Smart Workplan: Develop practical and strategic work plans tailored to your organization's unique context and goals. Peer Learning and Case Analysis: Engage in collaborative peer learning sessions and analyze real-world student cases for a deeper understanding of change management. Syllabus Highlights Register & pay by credit card Register and pay by bank transfer

KnowMax blog Previous Item Next Item The KnowMax blog is dedicated to exploring Knowledge Management within the service sector, covering various topics such as KM software, Customer Experience, AI, Bots, and more. While the blog maintains a focused approach, the insights offered extend relevance to a broad spectrum of Knowledge Management applications: Link