SOPs and Smart documents’ accessibility

Procedures (SPOs) and guidelines, ostensibly, are often perceived as cumbersome documents that employees tend to avoid reading or consulting before making decisions or taking actions.

However, in reality, procedures constitute one of the most valuable knowledge repositories within an organization - combining mandatory regulatory guidelines with accumulated professional insights.

ROM leads the way in offering innovative methodologies for procedure writing, based on "smart document" principles. These documents are characterized by interactivity, user-friendly structure, and the integration of visual elements to enhance understanding and usability.

In service organizations, we break down procedures into accessible knowledge items, significantly facilitating their understanding and implementation.

For other organizations, we introduce documents with a concept map and knowledge nuggets, visually presenting the essence of the processes, enhancing navigation, comprehension, and application.

The documents are structured to allow easy navigation to specific sections and back to the general map when needed, potentially integrating with other relevant information sources.

The documents are written with the end-user in mind, both in terms of the documents’ structure (content organization) and phrasing, aiming to turn complex information more accessible.

ROM successfully transforms the vital codified knowledge of organizational procedures and guidelines into a meaningful, accessible, and efficient resource, tailored to the needs of modern users.